A new adventure beckons...
At the Institute of Claws and Effect, summer school with Maffles Manatee is officially in session! First up, Underwater Health and Safety, followed by a seminar on Splashological Studies…
Born in London. Loved worldwide.
Welcome to the home of the Jellycat family where our mission is to share joy! Expect the unexpected. Embrace our gentle humor. Enjoy the exquisite textures and unusual colors… And if one of these characters makes you smile, make them part of your family too.
Frequently Asked Questions
Q: How long does shipping take?
A: Orders are typically processed within 1–3 business days and delivered within 5–10 business days.
Q: Are your plush toys safe for children?
A: Yes, our plush toys are made from soft, high-quality materials and are designed with safety and comfort in mind.
Q: What materials are used in your plush toys?
A: Our plush toys are crafted from premium plush fabric and filled with soft PP cotton, making them comfortable, durable, and perfect for cuddling.
Q: Can I return my order if I’m not satisfied?
A: Yes, we offer a 30-day return policy. If you’re not completely satisfied with your purchase, please contact our support team for assistance.
Q: Do the colors look exactly like the photos?
A: We do our best to display product colors accurately. However, slight variations may occur due to screen settings and lighting conditions.
Q: Are your plush toys suitable as gifts?
A: Absolutely! Our plush toys make wonderful gifts for birthdays, holidays, baby showers, anniversaries, and other special occasions.
Q: How do I clean my plush toy?
A: We recommend gentle hand washing with mild soap and air drying to keep your plush toy clean and in great condition.
Q: Do you provide tracking information?
A: Yes, once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery.
Q: What if my plush toy arrives damaged?
A: If your item arrives damaged or defective, please contact us within 48 hours of delivery and we will work quickly to resolve the issue.
Q: How can I contact customer support?
A: If you have any questions, concerns, or need assistance, please contact our support team at support@puffynest.com. We will be happy to help and respond as soon as possible.