PuffyNest Privacy Policy
Overview
This Privacy Policy describes how PuffyNest collects, uses, and protects your personal information when you visit or make a purchase from our website.
By using our site, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We may collect the following types of personal information:
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment information (processed securely via third-party providers)
- Order history and purchase details
- Device and browser information (cookies, IP address, usage data)
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Send order updates and tracking information
- Improve our website and user experience
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
Sharing of Information
We do not sell your personal information.
We may share your information only with trusted third parties for business purposes, including:
- Payment processors
- Shipping carriers
- Warehousing and fulfillment partners
- Marketing and analytics services (such as Meta Ads or Google Ads)
These partners are only allowed to use your information to perform services on our behalf.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Analyze website traffic
- Support advertising and remarketing campaigns
You may disable cookies in your browser settings, but some features of the site may not function properly.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy, including legal, tax, and accounting requirements.
Your Rights (GDPR & Privacy Rights)
If you are located in the EU or UK, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to data processing
- Request data portability
To exercise these rights, please contact us at support@puffynest.com.
Data Security
We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.
Third-Party Services
Our store uses third-party services such as payment gateways, shipping providers, and analytics tools. These services have their own privacy policies.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
International Customers
As we operate globally, your information may be transferred and processed in countries outside your own, including the United States and European Union.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page.
Contact Information
If you have any questions about this Privacy Policy, please contact us at support@puffynest.com.
Effective Date
This Privacy Policy is effective as of March 21, 2025.