PuffyNest Refund Policy

Overview

We want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return or refund within 30 days of delivery.

This policy applies to all eligible products purchased from PuffyNest.

30-Day Return Policy

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return, items must be unused, in original condition, in original packaging, and include proof of purchase.

Items that do not meet these conditions may not be eligible for a refund.

Reasons for Return

Customers may request a return for any of the following reasons:
Change of mind
Product not as expected
Damaged or defective item
Incorrect item received

Return Shipping Costs

If the return is due to product defect, damage during shipping, or incorrect item received, we will cover the return shipping cost and provide a replacement or full refund.

If the return is due to personal reasons such as change of mind or no longer wanting the item, return shipping costs may be the responsibility of the customer.

Refund After Shipment

If a refund request is made after the order has already been shipped, we will first attempt to intercept the package with the carrier.

If the interception is successful, the order will be cancelled and a full refund will be issued.

If the package cannot be intercepted, the customer must receive the item and submit a return request. Once the returned item is received and inspected, a refund will be processed.

Refund Processing Time

Once the returned item is received and approved, refunds will be processed within 5–10 business days and issued to the original payment method.

Late or Missing Refunds

If you have not received your refund:
Check your bank account again
Contact your credit card company
Contact your bank as processing times may vary

If you still have not received your refund, please contact us at support@puffynest.com.

Non-Refundable Items

Used or damaged items caused by customer misuse
Final sale items if applicable

Order Issues

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photo or video evidence. We will provide a replacement or refund depending on the situation.

Contact Information

For refund-related inquiries, please contact support@puffynest.com. We respond within 24–48 business hours, Monday through Friday.

Effective Date

This Refund Policy is effective as of March 21, 2025.