Contact Us

Get in Touch

We’re here to help. If you have any questions about your order, shipping, returns, or product information, please feel free to contact us.

Customer Support

Email: support@puffynest.com
Response Time: 24–48 business hours
Support Hours: Monday – Friday

Order Support

To help us assist you faster, please include the following information in your email:

Order number
Full name used for purchase
Email address used at checkout
Description of your issue

Shipping Inquiries

If your question is related to shipping or tracking, please allow 24–48 hours after receiving your tracking number for updates to appear.

In case of delays, our team will coordinate with the carrier to investigate your package.

Returns & Refunds

For return or refund requests, please include your order number and reason for return. Our team will guide you through the return process step by step.

Business Address (Operational Fulfillment Centers)

We operate through multiple fulfillment centers located in:
United States
United Kingdom
Germany
France

Please note: This address is for fulfillment operations only and is not a walk-in customer service location.

Contact Form (Recommended on Website)

You can also contact us through our website contact form. We aim to respond as quickly as possible.